Experts in delivering Service Management products from BMC®
Panacea Workflow Systems have been delivering Service Management solutions based on BMC Service Management products for over 10 years. As a BMC Partner, with over 250 customers using our products, solutions, support services, managed services or one of our 3rd party products, we have a proven track record in delivering and supporting the Service Management applications that your business relies upon.
Panacea Products : Migration, Analysis, Modeling products for the BMC Remedy System
Panacea Workflow Studiois the unique migration, analysis and maintenance tool for AR System applications. This software is designed to automate migration of objects between server environments, facilitate performance improvement , such that a return of Investment can be seen in days.
Panacea Workflow Studio 4.3 Patch1- released 22nd July 2010 - what's new ?
Business Intelligence offering from Panacea for BMC Remedy ITSM and bespoke applications allows you to leverage the power of the data in your Remedy system and, in the more advanced offerings, the power of Microsoft® Analysis and Reporting Services. The solution is a cost effective way of managing business data and provides the information necessary to make essential business decisions. The system is scalable ensuring constant access to the latest incidents, changes and other business information. Pre-defined reports offer a 1-click solution to business reporting for ITSM.
Key Features
• Simplified Data extraction & reporting from Remedy AR System via Remedy Virtual layer
• Subscriber based reports for ITSM
• Manipulate data based on your requirements using the Panacea Cube
• 1-click access to business information and real time reporting via Reporting Services
Benefits
• A cost effective way to access and manipulate Service Management data
• Provides a robust business method of accessing and managing business data across the web
• Reporting of key management data from the system including trend analysis of stored data
The full solution, leveraging Microsoft Analysis and Reporting services, is reliant on three Panacea product offerings :
RemChart visualises your CMDB. It can display the topology by the CI, the Relationship type (ie: dependency, member of etc) or by the top level Service defined within your CMDB. Being fully integrated with the ITSM suite it can also display the relationships between the CI's and Helpdesk/Change Management enabling the business to rapidly assess the impact to service if specific Assets are down.
