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Thinking of implementing Service Request Management (SRM) ? Need to upgrade from ITSM 5/6 to ITSM 7 ? Panacea have successfully delivered SRM for one UK customer earlier this year, with a second now in Pilot stage for delivery in July. We are also one of the few UK partners to have successfully completed two ITSM v5.5/v6 to ITSM v7 upgrades , both of which are live and in production. This included migration of the data from the ITSM v5.5/6 system to the ITSM v7 platform. We have consultants available to assist your team in implementation and project managers to manage the delivery ourselves on your behalf. From the requirements gathering/workshop phase through to in production delivery. If you want to know more please contact info@pws-europe.com What’s new in the latest release of Panacea Workflow Studio 3.8 p10? Release notes available here Key Features from 3.8 Advanced Graphical improvements: Progress tracker, Chart Search dialogue, HTML View for displayed objects. Browse data within cache Cache upgrade facility so that changes in cache template do not require a rebuild ARS 7.1 Compatible & Improved Unicode support Cache definitions AND foundation data Multiple snapshots available at any time. Browse, Compare, Migrate, Graphically realise, Debug from any snapshot Understand what has changed over time within definitions or data, and roll back from that point Advanced Graphical Feature extended, for an on line demo click Rollback PTG / Export Configure cache location --------------------------------------------------------------- Panacea support services provide Value Added Support for your BMC ITSM environment Our support offering includes : Initial site visit for assessment of application and collection of system caches to aid maintenance and troubleshooting Yearly performance heathchecks included Quarterly free-of-charge out-of-hours support Quarterly free-of-charge consulting day for customers with low-call volume 50% discount on existing PWS Studio and RemChart support fees during the term of the contract 50% discount on new PWS Studio and RemChart Licenses Competitive support/licensing model 10% discount on all BMC Remedy training 1 day of Crystal Reports training provided free of charge Oppurtunity to bring the support of your complete BMC product portfolio under one support contract, with our strategic partnership with Konnect

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Place of registration: England and Wales Registered number: Company number 03563603 Registered address: Runnymede Malthouse, Egham, Surrey, UK, TW20 9BD

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