BMC Business Service Management(BSM)

BSM automates the management of technology and IT process workflow, and is built to support best practices, such as the IT Infrastructure Library® (ITIL®), ISO standards, and COBIT, to drive out cost and lower business risk. It is based on a shared view, across all of IT, of how IT resources directly support the business. With BSM, your IT department will do
more of what supports the business and less of what doesn’t.