ITIL Services 

If you already own Service Desk Express or the BMC Remedy ITSM suite, or are considering implementing one of these BMC solutions, we can help you customise it to fit your companies own implementation of ITIL® processes. Ensuring you get the full potental from your implementation.

What is ITIL ?

The most widely deployed IT best practice framework is the Information Technology Infrastructure Library (ITIL). ITIL has evolved from a recommended best practice to a global industry given for aligning IT services with business requirements. ITIL drives business value by helping IT organisations share common terminology and integrated IT service management processes across the IT organisation.

ITIL Consultancy/Healthcheck

In partnership with FGI Limited we can offer consultancy services around ITIL to understand and assess the current level of ITIL adoption and what sort. Whether starting out on the path of ITIL adoption, or already in the process, FGI and Panacea have the knowledge and expertise to help you piece together an effective Service Management solution, we can offer:

Fully managed ITIL adoption programme

• Assessment service & gap analysis
  Healthchecks

• Continuous improvement programme

• Return on adoption: metrics & measurements

• From initial assessment through to continuous improvement

Find out more itil@pws-europe.com

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