BMC Service Desk Express

It is important that IT solutions add value by activating business and impacting the bottom line. Selecting the right service desk or help desk for managing operations can help accomplish this goal. Midsized businesses need to move from homegrown and legacy help desk tracking software to more fully integrated service desk solutions that support ITIL® best practice methodologies. The right ITIL service desk software can deliver improved financial performance, increased manageability, and organizational alignment.

BMC® Service Desk Express Suite (previously known as Magic Service Desk) automates service desk processes and lowers cost of support operations. This customizable service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides powerful workflow and reporting capabilities. It includes Integration Engine, which has out-of-the-box connectors (ODBC, SNMP, XML, LDAP/ADSI) to integrate Service Desk with other BMC products and third-party applications.

For more information click BMC Service Desk Express