SharePoint - Remedy Integration

• Panacea Workflow  Systems have developed an integrated solution between SharePoint and Remedy.  Utilising SharePoint's deployable web part functionality, we give you the power to integrate Remedy as a SharePoint feature.
• Built on the XSLT, WCF and SharePoint 2010/2007 technologies.
• We provide a WCF web service to  be a gateway for SharePoint to communicate with one or more Remedy servers in real time.
• The web part  layer is a flexible and innovative toolkit. The toolkit allows for the configuration of the “interact” web part that can produce completely bespoke UI, giving the customer full autonomy over how their users interact with information from Remedy, thereby maximising business value.
• Typical examples would include a display table of information from Forms, linked with dropdown filters and implements two way transmission of information between web parts and Remedy servers.
• The flexibility of the toolkit allows integration with both standard ITSM applications or any customised or bespoke development.
• The web parts are able to take on existing Corporate styling.

Example Integration Points:

Web Part toolkit

• Display the contents of your Remedy Forms within the rich SharePoint web part UI
• Populate html tables with content from any Remedy form
• Filter the contents of tables with interlinked selection menus
• Extremely configurable by editing web page XSLT
• All web page configuration performed using xml and xslt
• Users able to configure web-parts which query /modify any table in Remedy in less than a day

Other Integration features :

• Wiki Feature
• Calendar Web part
• Graph