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SharePoint-Remedy
Making SharePoint-Remedy More Accessible
Why SharePoint-Remedy?
- Tie your intranet into your ITSM product
- Corporate design applied to ITSM functions
- Add value to using the Intranet and reduce calls direct to the Service Desk by making it easy, I’m in my intranet, searching for a doc, reading info, quick click to log a call
- Utilise Sharepoint as an ITSM knowledge base, self help, knowledge management
- Extend to manage purchasing and department requests
- Single point of call for all staff on the Intranet, Support staff can access call info from any desktop, anywhere
- Customise view/queries for different teams by role or region from Active Directory or Remedy Permissions
- Leverage spend in both product sets
- User friendly front-end
- Compatible with both ITSM and Bespoke Development
My RequestsThe first example shows a user
monitoring requests from the intranet. These are requests they have raised for
Support to work on.
Create a RequestThis can be done with any
forms capture interface, the OOTB Remedy one looks like this, but obviously
within SharePoint you can make this much easier to use and much neater. Better designed, corporate etc.
My TasksA support person managing the queue
from the intranet.
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BMC Partner 
BMC and ITIL certified consultants
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