The new Business Intelligence offering from Panacea for BMC Remedy ITSM and bespoke applications allows you to leverage the power of the data in your Remedy system and, in the more advanced offerings, the power of Microsoft® Analysis and Reporting Services. The solution is a cost effective way of managing business data and provides the information necessary to make essential business decisions. The system is scalable ensuring constant access to the latest incidents, changes and other business information. Pre-defined reports offer a 1-click solution to business reporting for ITSM.

Key Features
• Simplified Data extraction & reporting from Remedy AR System via Remedy Virtual layer
• Subscriber based reports for ITSM
• Manipulate data based on your requirements using the Panacea Cube
• 1-click access to business information and real time reporting via Reporting Services

Benefits
• A cost effective way to access and manipulate Service Management data
• Provides a robust business method of accessing and managing business data across the web
• Reporting of key management data from the system including trend analysis of stored data

The full solution, leveraging Microsoft Analysis and Reporting services, is reliant on three Panacea product offerings :

• Remedy Virtual Layer (MSSQL/Oracle)
• ITSM Reports / Reporting Services (MSSQL)
• The Panacea Cube (MSSQL)