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Panacea support services provide Value Added Support for your BMC ITSM environment |
Panacea Workflow Systems can offer BMC Remedy support as per your standard BMC Remedy contract. In addition to the features of standard or fasttrack support Panacea also offer:
- Initial site visit for assessment of application and collection of system caches to aid maintenance and troubleshooting
- Yearly performance heathchecks included
- Quarterly free-of-charge out-of-hours support
- Quarterly free-of-charge consulting day for customers with low-call volume
- 50% discount on existing PWS Studio and RemChart support fees during the term of the contract
- 50% discount on new PWS Studio and RemChart Licenses
- Competitive support/licensing model
- 10% discount on all BMC Remedy training
- 1 day of Crystal Reports training provided free of charge
- Opportunity to bring the support of your complete BMC product portfolio under one support contract, with our strategic partnership with KonnecT
Interested in learning more?
Contact Sales@pws-europe.com.
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BMC
Partner
BMC and ITIL certified consultants
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